As a business owner, sometimes you find yourself doing more administrative things than being able to focus on what you need to: the big picture. Your employees are an essential part of your company’s success, which is why retaining talent is so critical in an atmosphere that is anything but loyal. Taking care of those who work hard for you is vital. Payroll problems can lead to issues with the IRS; they can also put your employees in a bad position and lead to hard feelings. By hiring a payroll company, you can do what you do best – grow your business – while we take care of making sure your employees are paid and you remain compliant. But not all payroll services in Charleston, SC, are equal. Before you hire one, make sure to look for these five characteristics.
Customer Service
If there is one thing you want to look for in a payroll company, it is definitely the quality of their customer service. The last thing you want to do is spend hours on end trying to discuss your concerns with payroll or being switched from one division to another, trying to find someone who will fix the problem. At AdvantEdge Payroll Benefits & HR, we have real-life people who are there to not just pick up your call; we can also fix the problem fast. You aren’t just a case number to us; you are our top priority.
Expertise in the Industry
One of the reasons that small business owners can get so caught up in payroll is that the industry is constantly changing. If you aren’t current on regulation changes like ACA reporting and benefits and deductions, you will not only jeopardize your standing with the IRS; you won’t be able to do your best for your employees, and can end up creating headaches for them when tax season comes around. At AdvantEdge Payroll Benefits & HR, we are experts who have the industry expertise and knowledge to get it right for both you and your employees.
Cloud Services
When you do payroll internally, you often have one person allocated to handle all of the information you need, and they become the gatekeeper. That means that finding the information that you need about payroll is usually difficult. Even if you can access it, there can be logistical problems with integration and accessibility. When you work with AdvantEdge Payroll Benefits & HR, we use a secure, simple, cloud-based payroll system that allows you to easily access all that you need around the clock, 24 hours a day, from your mobile device. That way, you never have to wait to get the information from a third party or around someone else’s time constraints. It is your information, and you should have it when you need it – period.
Customization
No two businesses are going to need the exact same services. Depending on your employee count, your industry, and other factors related to your operation, you want someone who can offer a customized system that fits you, not the other way around. Most payroll companies offer one system that you have to work around. We believe it should be the other way around, and we work to make sure that it is!
Employee Access
It is important that you can get the payroll information you need when you need to, and we believe your employees should be able to, too! Our system allows your workers to get information about their time off, balance accruals, and payment history. Those are all conveniences that make things easy for employees, and it also creates good will between you and your employees – so it is a win-win situation.
You have enough things on your busy to-do list as a business owner; payroll should not be one of them! When you outsource your payroll, you can focus more time on what you should: the big picture. But not all payroll outsourcing services in Charleston are the same. Before you hire someone, make sure to look for these five characteristics that AdvantEdge Payroll Benefits & HR offers. Contact us today to get started today!